Return Policy

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At Flourishpure, we are committed to your satisfaction with our sleep environment optimization programs. This Return Policy outlines the conditions under which refunds, cancellations, and program adjustments are available for our Lumina Sleep Light Audit, HushWave Noise Assessment, and Complete Rest Environment Program. Please read this policy carefully before enrolling in any program.

1. Nature of Our Programs

Our programs are digital consulting services delivered remotely. They include virtual assessments, written reports, weekly modules, and specialist check-ins. Because program delivery begins upon enrollment and involves immediate allocation of specialist time, standard return policies for physical goods do not apply. Instead, we offer the satisfaction guarantees and refund conditions described below.

2. Cooling-Off Period

If you enroll in any Flourishpure program online or by phone, you have a fourteen-day cooling-off period from the date of payment during which you may cancel your enrollment for a full refund, provided that:

• Your assessment report has not yet been delivered; and
• No consultation call or virtual walkthrough has been conducted; and
• You submit a written cancellation request to team@flourishpure.world within the fourteen-day period.

If your assessment has been delivered or a consultation has taken place within the cooling-off period, you may still cancel but a partial refund may apply as described in Section 4.

3. Satisfaction Guarantee

We stand behind the quality of our sleep environment programs. If you are not satisfied with your assessment report within fourteen days of delivery, contact us at team@flourishpure.world and we will offer one of the following at no additional charge:

• A comprehensive revision of your assessment report based on your feedback;
• An additional fifteen-minute consultation call with your assigned specialist; or
• A partial refund of up to fifty percent of your program fee if you remain unsatisfied after the revision and additional consultation.

To qualify for the satisfaction guarantee, you must have completed the program questionnaire in good faith and attended your initial consultation call. The guarantee does not apply if you have not engaged with the program materials or have provided incomplete or inaccurate information about your sleep environment.

4. Refund Schedule After Program Delivery Begins

If you request a cancellation after your program has begun, the following refund schedule applies based on program progress:

• Before assessment report delivery: Full refund minus a $25 AUD administrative fee.
• After report delivery, before Week 2 module: Seventy-five percent refund of program fee.
• During Week 2 or Week 3 of program: Fifty percent refund of program fee.
• After Week 3 or upon completion of all check-ins: No refund available, but program extension may be offered at our discretion.

5. Program Upgrades and Downgrades

You may upgrade from the Lumina Sleep Light Audit ($189 AUD) or HushWave Noise Assessment ($249 AUD) to the Complete Rest Environment Program ($449 AUD) at any time during your active program by paying the difference between your current program fee and the Complete program fee. Upgrades include all remaining check-ins and modules of the Complete program from the point of upgrade.

Downgrades from the Complete program to a single-focus program are available within seven days of enrollment before your first check-in, with a refund of the price difference minus a $25 AUD administrative fee. Downgrades are not available after the first check-in has been completed.

6. Cancellation by Flourishpure

We reserve the right to cancel or postpone a program if circumstances beyond our reasonable control prevent delivery, including specialist unavailability or technical failures affecting virtual consultations. In such cases, you will receive the option of a full refund or rescheduling at no additional cost. We will provide at least forty-eight hours notice whenever possible.

7. Non-Refundable Items

The following are non-refundable under all circumstances:

• Third-party products purchased independently based on our recommendations (bulbs, curtains, acoustic panels, white noise devices).
• Missed consultation appointments where less than twenty-four hours cancellation notice was provided, after the first missed appointment grace period.
• Programs where all deliverables have been provided and all scheduled check-ins have been completed.

8. How to Request a Return or Refund

To request a cancellation, refund, or program adjustment, contact us with the following information:

• Your full name and email address used during enrollment;
• The name of your enrolled program (Lumina, HushWave, or Complete);
• Date of payment and payment reference number if available;
• Reason for your request; and
• Your preferred resolution (full refund, partial refund, program revision, or upgrade).

Send your request to team@flourishpure.world or call +61 1800 094 927. We will acknowledge your request within two business days and provide a resolution within ten business days.

9. Refund Processing

Approved refunds are processed within ten business days of approval. Refunds are returned to the original payment method used during enrollment. Depending on your financial institution, it may take an additional five to ten business days for the refund to appear in your account. We will send you a confirmation email when the refund has been initiated.

10. Your Consumer Rights

Nothing in this Return Policy limits your rights under the Australian Consumer Law. If our sleep environment programs fail to meet consumer guarantees regarding acceptable quality or fitness for purpose, you are entitled to a remedy including repair, replacement, or refund as appropriate. To discuss your consumer rights, contact us at team@flourishpure.world or visit the Australian Competition and Consumer Commission website at accc.gov.au.

11. Contact Us

For return and refund inquiries, contact Flourishpure:

40/37-39 Albert Rd, Melbourne VIC 3004, Australia
Phone: +61 1800 094 927
Email: team@flourishpure.world