Privacy Policy

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This Privacy Policy describes how Flourishpure ("we," "us," or "our") collects, uses, stores, and protects personal information when you visit flourishpure.world, purchase our sleep environment optimization programs, or interact with our services. We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Data Controller

The data controller responsible for your personal information is Flourishpure, located at 40/37-39 Albert Rd, Melbourne VIC 3004, Australia. For privacy-related inquiries, contact us at team@flourishpure.world or call +61 1800 094 927 during business hours.

2. Information We Collect

We collect personal information that is reasonably necessary to provide our sleep environment optimization programs, including light audits, noise assessments, and habit coaching services. The categories of information we may collect include:

Identity and contact data: full name, email address, phone number, and postal address when you complete our contact form or enroll in a program.
Program-related data: details about your bedroom layout, light sources, noise environment, sleep habits, and lifestyle factors that you voluntarily provide during assessments and consultations.
Payment and transaction data: billing information, program selection, purchase history, and payment confirmation details when you purchase a Lumina Sleep Light Audit, HushWave Noise Assessment, or Complete Rest Environment Program.
Technical data: IP address, browser type, device information, pages visited, time spent on pages, and referral sources collected automatically through cookies and similar technologies as described in our Cookies Policy.
Communication data: records of correspondence when you contact us via email, phone, or our website contact form.

3. How We Use Your Information

We use your personal information for the following purposes related to our sleep environment optimization products and services:

To deliver, administer, and personalize your chosen sleep environment program, including generating assessment reports and scheduling consultation calls.
To process program enrollments, manage payments, issue invoices, and handle refund requests in accordance with our Return Policy.
To respond to your inquiries, send program updates, weekly module materials, and follow-up communications related to your active program.
To analyze aggregated usage patterns and feedback to improve our sleep environment programs, website content, and customer experience.
To comply with applicable Australian laws, regulations, and legal processes, and to protect our rights and the safety of our clients and staff.
To send promotional communications about new sleep environment programs or seasonal offers, only where you have provided explicit consent. You may opt out at any time.

4. Legal Basis for Processing

Under the Australian Privacy Principles, we process your personal information based on one or more of the following grounds: your explicit consent (such as when you check the consent box on our contact form), performance of a contract (when you enroll in a paid program), our legitimate interests in operating and improving our sleep environment services (balanced against your privacy rights), and compliance with legal obligations.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

With trusted service providers who assist us in delivering our programs, such as payment processors, email delivery platforms, and video conferencing tools, under strict confidentiality agreements.
When required by law, court order, or government authority, or when necessary to protect the rights, property, or safety of Flourishpure, our clients, or others.
In connection with a merger, acquisition, or sale of business assets, in which case your information would remain subject to this Privacy Policy or a successor policy of equivalent protection.

Where service providers are located outside Australia, we take reasonable steps to ensure your information receives protection comparable to that required under the APPs, including through contractual safeguards.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. Program-related data is retained for three years after your program completion to support follow-up inquiries and service improvements. Financial records are retained for seven years as required by Australian tax law. Marketing consent records are retained until you withdraw consent. Technical log data is retained for twelve months unless a longer period is required for security investigations.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission via HTTPS, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments of our systems, and secure storage of assessment reports and client communications. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Australian Privacy Act, you have the following rights regarding your personal information:

Right of access: You may request a copy of the personal information we hold about you.
Right of correction: You may request correction of inaccurate, incomplete, or out-of-date information.
Right of deletion: You may request deletion of your personal information where it is no longer needed for the purposes for which it was collected, subject to legal retention requirements.
Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
Right to lodge a complaint: You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached the APPs.

To exercise any of these rights, contact us at team@flourishpure.world. We will respond within thirty days of receiving your verified request.

9. Children's Privacy

Our sleep environment programs are designed for adults. We do not knowingly collect personal information from individuals under eighteen years of age without parental or guardian consent. If we become aware that we have collected information from a minor without appropriate consent, we will take steps to delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites, including Google Maps embeds. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, programs, or legal requirements. The updated version will be posted on this page with a revised date. Material changes will be communicated to active program participants via email. Your continued use of flourishpure.world after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your personal information related to our sleep environment optimization programs, please contact:

Flourishpure
40/37-39 Albert Rd, Melbourne VIC 3004, Australia
Phone: +61 1800 094 927
Email: team@flourishpure.world